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24.4 Incident Management release notes
Who is this article for?Users who want to learn more about changes in version 24.4.
No elevated access or permissions are required.
This article outlines feature changes, enhancements, and fixes introduced with this update.
1. Features
1.1. Incident locking
Previously, there was no option to lock Incidents based on status, allowing information to be modified at any point in the workflow.
To reduce risk and improve data integrity, especially at later stages of the workflow, we introduced a feature that restricts the ability to modify Incident information depending on status.
If enabled, the system will lock the Incident Detail, Investigation, and Management Review sections when the status is set to Closed. This is indicated by a red padlock icon in the list view.
We have created a guide to configuring Incident locking to help get you started.
Incident locking is not available on mobile in this version.