Who is this article for?

Users experiencing issues with mobile app access.

No specific permissions are required.

This article provides troubleshooting steps for users unable to log in to the mobile app.

1. Issue

When a user attempts to log in to the application using their credentials, they encounter the following error:

This issue arises when the user enters incorrect credentials and the user does not exist.

2. Solution

When a user is unable to access the mobile application, please try to perform below steps:

1. Confirm User email: Make sure user is entering the exact email address registered in the system (including domain and spelling).
2. Update the app: Ensure user has the latest version of the Ideagen EHS app installed. If needed, uninstall and reinstall the app.
3. Retry login: After confirming the above, try logging in again.