Who is this article for?

Users who are able to access the Application.

No permissions are required.

This article provides guidance on troubleshooting instances where an employee does not appear in the employee picklist.

1. Issue

Occasionally, within the application, it is necessary for an employee to be associated with modules such as Incident Management. However, the required employee may not be visible in the Employee Picklist as illustrated below. In such cases, it is important to verify whether the employee is marked as inactive or has not been created within the application.

2. Troubleshooting

2.1. Verifying employee availability in the List Screen

To confirm the presence of the employee in the application, please follow the steps outlined below.

1. Navigate to Set Up.

2. Select Enterprise Setup, then choose Employee.

3. Click on the Edit filter option on the Employee List screen below.

4. Set the Employment Status to 'Active', 'Inactive', or 'Withdrawn', then click View Result.

5. Once the list is displayed with the selected employee statuses, click the Search button. You may search for the employee using any available searchable fields such as Employee ID, First Name, Last Name, etc.