Who is this article for?

Users experiencing issues while creating a Department under a Location.

No specific permission is required.

This article explains about handling the error message "Duplicate cannot be entered" thrown by application while creating a Department under a Location.

1. Issue

Here user is trying to create a department but while saving the records the application throws below error. This had occurred as there is already one department exists with same name, but the department is in Inactive status.

2. Solution

Department names must be unique within the system. Duplicate names are not permitted—even if the existing department having same name is marked as inactive. To resolve this issue, user may consider the following options:

1. Delete or update the inactive department having the same name (if it's no longer in use). This will allow to create a new department using that name.

2. Reactivate the existing department by changing its status to Active, if user intend to reuse it.