Who is this article for?

Users are unable to view the correct Key Custom Outputs on the Insights landing page.

Module and insight permissions are required.

This guide helps users resolve issues with missing or incorrect key custom outputs on the Insights landing page.

1. Issue

A specific user cannot see the correct Key Custom Outputs on the insights landing page, although it displays correctly for others.

This happens when a user shares an email ID across multiple environments in Insights, causing the Key Custom Outputs to change based on the environment.

2. Solution

To resolve the issue, follow these steps:

1. Ensure your profile uses a unique email ID. Update any duplicate email IDs in other environments (such as UAT or Mirrors) to something unique.
2. Wait for the server to refresh, then check again after 24 hours.