Who is this article for?

Users experiencing system downtime.

No elevated permissions are required.

This article outlines the maintenance schedule for the solution.

1. Maintenance schedule

Scheduled hotfix releases occur every Thursday between 02:30 and 05:00 Eastern Time. This maintenance window ensures system stability, applies critical updates, and addresses identified issues.

2. Maintenance interruptions

During the maintenance window, you may experience service interruptions. These can include:

• Prolonged downtime
• Temporary outages
• Performance issues
• Login or access issue

Plan your activities accordingly to minimise any impact on your work.

3. Service restoration

Our team aims to complete the release as quickly and smoothly as possible. Normal service is restored immediately after the maintenance window concludes.