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Configuring SIF driven investigations
Who is this article for?Administrators configuring investigations.
Admin access is needed.
This guide will walk you through on how to configure the Incident Severity values and investigation requirements based on those severity values.
This article covers:
1. Configuring SIF driven investigations
- Click Setup.
- Click Module Setup.
- Click Incident Management.
- Click Severity (PSIF).
- Here, you can view and edit existing values. To add a new value, click New and follow the steps. Please note that once a value is added, it cannot be deleted, it can only be inactivated.
- Click Incident Severity (SIF/PSIF).
- Click New.
Important Note: Once a value is added, it cannot be deleted, it can only be inactivated.
- Click Investigation Configurations.
- Select Incident Type.
- Click Investigation Section.
- Select Configuration.
- Click Save.